Management Tips

10 Tips to Control Broken Appointments

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Sandy Pardue

The majority of broken appointments occur due to the lack of control by the practice. I’m referring to the lack of firm financial policies, patient education and adding value to the visit. For example, if the hygienist is spending 80% of her time with the patient talking about her wedding, and 20% of the time talking about dentistry, the patient will see little value in their visit. Those percentages should be the other way around. The majority of the time should be about dentistry and what is occurring in the patient’s mouth.

The following tips will help you have better control over broken appointments.


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