Overall customer satisfaction with dental plans increases slightly in 2021, driven by a combined 48-point increase in claims and reimbursement satisfaction (on a 1,000-point scale) and customer service experience, according to the J.D. Power 2021 U.S. Dental Plan Satisfaction Report, released today. Specifically, timeliness within those two factors help increase satisfaction, as timeliness of reimbursement and timeliness of problem resolution increased year over year.
Study Ranking
UnitedHealthcare Dental ranks highest with a score of 806.
Humana Dental ranks second (793) and Aetna Dental ranks third (791).
The 2021 U.S. Dental Plan Satisfaction Report is based on responses from more than 1,203 dental plan members. The report was fielded September through October 2021. The report, now in its seventh year, measures customer satisfaction with dental plan providers based on five factors (in order of importance): cost; coverage; communications; customer service; and reimbursement.
For more information about the report, CLICK HERE.
See the online press release if you CLICK HERE.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI), and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe, and Asia Pacific.
To learn more about the company’s business offerings, visit: JDPower.com/business.
The J.D. Power auto shopping tool can be found at: JDPower.com.
