Absolute Dental Services (“ADS”) is a dental laboratory that experienced a data security incident that may have impacted personal or protected health information belonging to certain individuals who received dental services from various dental practices that ADS supports. ADS has sent notifications of this incident to potentially impacted individuals and has provided resources to assist them.
Absolute Dental Services Notifies Patients of Data Security Incident
On February 21, 2023, ADS discovered suspicious activity associated with one ADS email account. In response, ADS took immediate steps to secure the account and promptly launched an investigation. In doing so, ADS engaged independent digital forensics and incident response experts to determine what happened and whether any information may have been accessed or acquired without authorization as a result. On March 8, 2023, ADS received confirmation that the one ADS email account in question was accessed without authorization and then engaged a vendor to conduct a comprehensive review of its contents.
In June 2023, ADS learned that certain personal or protected health information (which would have varied for each patient but may have included date of birth, date of medical service, full face photo, physician or medical facility information, medical condition or treatment information, medical device identifier, medical diagnosis information, DNA profile, medical record number, or referral) was contained within the account and therefore may have been impacted. ADS promptly notified relevant dental providers and worked diligently to identify up-to-date address information associated with potentially impacted individuals necessary to provide notification. Notifications were provided to potentially impacted individuals on August 21, 2023. The notice included information about the incident and steps that potentially impacted individuals can take to help protect their information.
ADS has established a toll-free call center to answer questions about the incident and address related concerns. Call center representatives are available Monday through Friday from 9:00 AM through 9:00 PM Eastern Time and can be reached at 1-800-939-4170.
The privacy and protection of personal and protected health information are top priorities for ADS, which deeply regrets any inconvenience or concern this incident may cause.
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