The ADA has released its first set of practice management guidelines. “Managing Patients” is the first module in the Guidelines for Practice Success series, which will include practice management modules developed by the ADA Council on Dental Practice with input from dental practice management consultants and content authorities.
“Each module will help all members succeed by giving them information and resources that are comprehensive, user-friendly, and based on input from a panel of leading practice management consultants,” said Dr. Joseph G. Unger, who chaired the council when the concept for the guidelines was first developed.
Members of the ADA can access the module for free on the ADA Center for Professional Success website using their member login. The development of the ethically based guidelines came from House of Delegates Resolution 62H-2014. They offer information on how dentists can improve their patients’ experience along with tips on managing the administrative and business side of their practices.
Topics include handling a patient’s first visit; designing a reception area and decorating an office; creating cancellation policies; and handling specialty referrals. The module also covers treatment recommendations and patient relations. Future modules will include “Managing Finances,” “Managing the Dental Team,” “Managing Marketing,” “Managing the Regulator Environment,” and “Managing Technology.”
“Each module will be written so members can quickly access the information they need, regardless of whether they want a complete overview of a topic or are looking to review information on one aspect,” said Dr. Jean L. Creasey, chair of the ad hoc advisory committee overseeing the project.
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