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Management
The Eleven Essentials of Effective Staff Meetings, Part 2: Getting it Together in the Name of Customer Service
his article is part 2 of a 3-part series that describes the Essentials of...
Management
How Bad Ads Can Undermine Good Practices: Get Your Message in Print Properly and New Patients Will Follow
“No Pain, No Gain!” the headline bellows. If the clichéd message in this ad...
Management
How Dentists Are Judged by Patients
In the 18 years I managed a dental practice, I never once heard a...
Management
The Eleven Essentials of a Staff Meeting-Centered Dental Practice, Part 1
Twelve years ago, I returned from Peter Dawson’s “Top Ten Percent” course, a valuable...
Management
The Incentive Bonus Plan: How to Avoid the Pitfalls and Enjoy the Rewards
Is an incentive bonus plan right for you? A new consulting client shared with...
Management
Improving Your Practice’s Financial Performance
Many dentists believe that production is the ultimate measurement of their practice. While dentists...
Management
Collection Correction: How to Turn Receivables into Cash
Despite all the hottest high-tech wizardry for which you’ve purged and splurged in the...
Management
A 12-Year-Old’s Guide to Treatment Acceptance
This piece is short and sweet, just like my inspiration was for writing it....
Management
The Changing Patient-Doctor Relationship
Not so long ago, dental practices enjoyed long-term, loyal relationships with patients from their...
Management
Endonomics and the Healthy Dental Practice
There is no question that improved endodontic skills can greatly reduce the stress of...