Management

The Eleven Essentials of Effective Staff Meetings, Part 2: Getting it Together in the Name of Customer Service

his article is part 2 of a 3-part series that describes the Essentials of effective staff meetings, their ground rules and their structure..

Read More
Management

How Bad Ads Can Undermine Good Practices: Get Your Message in Print Properly and New Patients Will Follow

“No Pain, No Gain!” the headline bellows. If the clichéd message in this ad were plugging a local gym or fitness center, we.

Read More
Management

How Dentists Are Judged by Patients

In the 18 years I managed a dental practice, I never once heard a patient who walked back into the reception room after.

Read More
Management

The Eleven Essentials of a Staff Meeting-Centered Dental Practice, Part 1

Twelve years ago, I returned from Peter Dawson’s “Top Ten Percent” course, a valuable survey of the current trends in restorative dentistry and.

Read More
Management

The Incentive Bonus Plan: How to Avoid the Pitfalls and Enjoy the Rewards

Is an incentive bonus plan right for you? A new consulting client shared with me his trials in implementing an incentive bonus plan.

Read More
Management

Improving Your Practice’s Financial Performance

Many dentists believe that production is the ultimate measurement of their practice. While dentists should always know the level at which a practice.

Read More
Management

Collection Correction: How to Turn Receivables into Cash

Despite all the hottest high-tech wizardry for which you’ve purged and splurged in the name of collections, your return on investment may be.

Read More
Management

A 12-Year-Old’s Guide to Treatment Acceptance

This piece is short and sweet, just like my inspiration was for writing it. Allow me to explain… A few weeks after I.

Read More
Management

The Changing Patient-Doctor Relationship

Not so long ago, dental practices enjoyed long-term, loyal relationships with patients from their community. Today, dentists see more new patients every year..

Read More
Management

Endonomics and the Healthy Dental Practice

There is no question that improved endodontic skills can greatly reduce the stress of performing root canal treatments for your patients. But did.

Read More