From managing payroll to acquiring patients, running a dental practice is a lot of work. With so many competing priorities, it can be easy to forget about staff communication. And who has time to come up with dental staff meeting topics? We’re here to help! Ensure you and your team are on the same page with pre-planned topics. Here are five themes to guide every meeting.
Recognize Staff Superstars
Identify those who have gone above and beyond or simply upheld your standard for outstanding customer service. A little recognition goes a long way. Seven out of 10 employees who received appreciation from their supervisors reported being happy with their job, according to Harvard Business Review.
Talk Trends & Technology
Happiness and learning are closely tied. Is there a new scientific discovery that could change the dental industry? Is there a technique that could make things better for the patient? These topics encourage engagement and keep your staff up to speed on all things oral health.
Plan Themes & Initiatives
February is National Children’s Dental Health Month. March is National Nutrition Month. April is Oral Cancer Awareness Month. The Great American Smokeout is November 16. Perhaps there’s a Water Wednesday or other local activity coming up. Utilize your staff as oral health experts. It’s a great way to promote healthy habits to patients.
Report on Progress
Transparency promotes trust. Keep your team informed on office goals and progress to date. Doing so may keep them around longer.
Ask for Feedback
End each meeting the same way you started it—with a chance to provide feedback. While the opening topic identifies exemplary employees, the closing minutes should contain constructive feedback including any areas for improvement. Are there concerns about new procedures or policies? Is there a sticking point with your patients? Foster open channels of communication and your team will thank you for it.
Whether you convene once a year or once a week, these dental staff meeting topics will provide the blueprint for a positive session.
Ms. Morrow is the director of professional relations at Delta Dental of Arizona. She has more than 30 years combined experience working in the dental insurance industry and managing dental office operations. She can be reached at kmorrow@deltadentalaz.com.
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