Why Customer Service and Patient Experience Matter
“My Practice Has a Reputation for Good Service.” Are You Sure About That? I get excited when a dentist tells me that they.
Jackie Cullen
Todays Dental News
Practice Management Insights
Todays Dental News
Why Customer Service Still Counts
The retail world is gradually shifting to online purchasing. No one believes that 100% of all shopping will go in that direction, but.
Todays Dental News
The Real Purpose of the New Patient Phone Call
New patients are the lifeblood of any practice, and almost every new patient has their initial live interaction with a member of the.
Todays Dental News
How Happy Are Your Patients?
When I ask dentists about how happy their patients are, I am always told that they are “extremely happy.” The same answer comes.
Todays Dental News
The Most Powerful Distinction Between Customer Service and Leadership
With so many practices delivering comparable products and services to their patients (also known as customers), standing out from the competition often boils.
Todays Dental News
How Good Is Your Customer Service?
Five-star customer service is the highest level of customer service that can be offered to every patient. With it, your patients would rate.
Todays Dental News
How to Create a Resilient Practice During Tough Times
More than ever, dentists are wondering what they can do during this downtime. Now is a good opportunity for themto implement ideas that.
Todays Dental News
How to Market Your Practice and Keep Your Patients During the Epidemic
We recognize that most practices are taking the ADA’s recommendation and closing their doors to non-elective treatments. For those teams who remain in.
Todays Dental News
Never Lose Sight of Who You Serve
When was the last time you answered the phone at the front desk of your dental office? More importantly, what was your gut.
Season 2
Emergency Treatment Yields New Patients and Boosts Production
Dr. Roger Levin explains how you can find new patients and increase production by catering to patients who call your office seeking emergency treatment..
