practice management

The Eight Qualities of Great Customer Service in Dentistry

Customer-centered service is the key to any successful business, and dentistry is no different....

Does Your Dental Practice Provide the Mercedes-Benz Experience?

Mercedes-Benz earns its reputation as an industry leader in luxury vehicles through its commitment...

Your Dental Practice Needs a Unique Selling Proposition

Always remember that you’re unique, just like everyone else. This paradox may refer to...

Evaluate Your Insurance Plans Every Year

We all have certain habits that are not truly in our best interest. Some...

How to Lead When Your Team Is Feuding

Dr. Rogers thought his team got along. But when he had two internal candidates...

New Mountain Capital’s Attempted Western Dental Sale Serves Up Lessons for the Industry

In July of 2018, the New Mountain Capital venture capital firm was bracing for...

Six Ways to Choose Your Dental Practice’s Payments Provider

Did you build your dental practice to spend money or to make money? I...

How to Combat Online Orthodontic Companies

While they have been around for a while, online orthodontic companies are more aggressively...

So You’ve Made a Major Mistake as a Practice Leader—Now What?

Dr. Burbank was devastated. He’d gone to a conference and learned about a great...

Is Purchasing a DSO Dental Practice an Investment or a Scam?

Many dental service organizations (DSOs) today proffer the tantalizing opportunity of dental practice ownership...