practice management

How to Defuse Red Alert Situations With Upset Patients

“You need to get here. Fast.” That’s not a message one likes to receive...

Patients Have the Rights to Their Dental Records

Since 1996, federal statutes under the Health Insurance Portability and Accountability Act (HIPAA) have...

Google’s BERT Update Will Affect Your Dental Practice’s Search Results

Search engine optimization (SEO) has long been a staple of digital dental marketing. Its...

Three Tips for Maintaining Work-Life Sanity in Dentistry

I was sitting in a meeting the other day and suddenly recognized out of...

How to Build a Great Team

You might not be able to hire great people, since they’re so hard to...

Six Ways to Lose Members of Your Dental Staff

When people talk about leadership, they often focus on what should be done to...

How to Turn Common Patient Questions Into Appointments

We believe that dentistry starts not when patients come in for their first dental...

The Eight Qualities of Great Customer Service in Dentistry

Customer-centered service is the key to any successful business, and dentistry is no different....

Does Your Dental Practice Provide the Mercedes-Benz Experience?

Mercedes-Benz earns its reputation as an industry leader in luxury vehicles through its commitment...

Your Dental Practice Needs a Unique Selling Proposition

Always remember that you’re unique, just like everyone else. This paradox may refer to...